IT outsourcing is a proven way to reduce costs, improve service levels and provide other efficiency and effectiveness improvements. Today's business environment is global, competitive, and increasingly complex. There is unrelenting pressure to innovate while reducing costs — for the business as a whole and specifically for IT services.
At Eastech, our 25 years of experience, broad portfolio of outsourcing services, by using industrial standard monitoring tools and strong long-term customer relationships continue to help us grow and improve our value to new and existing customers. Eastech wants to be your partner of choice.
Eastech's IT Outsourcing Services include:
IT Infrastructure Outsourcing Services
- Include asset management, remote control, patch management, software distribution, and fault and performance monitoring and management
Service Desk / Help Desk
- Multi-language service desk or helpdesk support for the workforce, 24 x 7 x 365 in English, Cantonese and Mandarin
- Problem avoidance and continuous process improvement
- True single-point-of-contact (SPOC) accountability
- On-site IT support service for end users, hardware, software, and networking assets
- Advanced troubleshooting and warranty support
- Focus on process improvement, problem avoidance, and increased remote resolution