IT Outsourcing

IT outsourcing is a proven way to reduce costs, improve service levels and provide other efficiency and effectiveness improvements. Today's business environment is global, competitive, and increasingly complex. There is unrelenting pressure to innovate while reducing costs — for the business as a whole and specifically for IT services.

At Eastech, our 25 years of experience, broad portfolio of outsourcing services, by using industrial standard monitoring tools and strong long-term customer relationships continue to help us grow and improve our value to new and existing customers. Eastech wants to be your partner of choice.

Eastech's IT Outsourcing Services include:

IT Infrastructure Outsourcing Services
  • Include asset management, remote control, patch management, software distribution, and fault and performance monitoring and management
Service Desk / Help Desk
  • Multi-language service desk or helpdesk support for the workforce, 24 x 7 x 365 in English, Cantonese and Mandarin
  • Problem avoidance and continuous process improvement
  • True single-point-of-contact (SPOC) accountability
Desktop Management
  • On-site IT support service for end users, hardware, software, and networking assets
  • Advanced troubleshooting and warranty support
  • Focus on process improvement, problem avoidance, and increased remote resolution
Consigned service team or system engineer

It's in our DNA to be efficient, reliable, and customer service-driven. Draw on our strengths to enhance your IT organization and reduce costs.

  • Monitoring of performance and proactive actions to ensure smooth execution of your business processes.
  • Strong recruiting and employee training to ensure consistently high quality service delivery.
  • Traditional incident management PLUS request, problem, configuration and change management services as a core competency.
  • Innovative and continuous process enhancements and quality improvements.
  • Proactive management of your distributed IT infrastructure to improve productivity and user satisfaction.
  • Efficient and timely deployment of new technology helping users up and running quickly.
Vendor list
  • 2012 GOLD HP ServiceONE Expert
  • ITIL
  • Microsoft System Center
  • Symantec Altiris Solutions Partner Program

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